Customer success specialist (ERP)
We are looking for a specialist to help our ERP clients get the most out of the system after go-live.
Our ERP projects do not end at go-live. Our customer success team makes sure clients use the system efficiently in their daily work and that new needs are met on time.
What you will do
- Hold regular health check meetings with the clients you look after.
- Plan and deliver user training.
- Analyse new reporting and process needs and hand them over to the consulting team.
- Measure customer satisfaction and develop improvement proposals.
What we are looking for
- A degree in business administration, industrial engineering or a related field.
- At least 2 years of experience as a user or consultant of ERP or accounting software.
- Strong communication and presentation skills.
- Able to travel for customer visits.
What we offer
- Access to industry certification programmes.
- Flexible working hours.
- Private health insurance.